Integrated Facilities Management: IFM

The idea of Integrated Facilities Management (IFM) was first developed at FacilitySource. For years, many large organizations struggled with maintaining their facilities efficiently. From processing work orders and maintaining service provider compliance, to invoicing and payments, facility managers needed a way to get better quality work performed more quickly, without increasing costs. FacilitySource created the IFM solution using decades of industry experience and practical hands-on knowledge. Each component has been rigorously engineered to optimize the facility maintenance process, expose areas for improvement, and eliminate wasteful spending. Our IFM solution is the most technologically advanced, complete and street-proven set of facility maintenance services in the market today.

Benefits of Integrated Facilities Management:

  • Improves capital and expense accounting by a minimum of 20%
  • Streamlines service provider invoicing to improve efficiency, cost savings, and reporting
  • Saves 15% – 20% on average with lower prices on facility maintenance services
  • Reduces number of emergency service calls by 10%-20% with remote troubleshooting
  • Brings visibility to facility spend for improved capital planning and budgeting
  • Outsources transactional elements of facility maintenance to boost productivity
  • Centralizes service provider insurance and certification records electronically
  • Aggregates service calls to obtain discounted service provider pricing
  • Manages Do Not Exceed (DNEs) review and reduction specifications by client to control spend
  • Delivers customized reports and statistical modeling to provide actionable insights
  • Access to our fsElite service provider network to obtain better labor and material rates.
  • Includes invoice review, service recommendations and quote validation from experienced trade professionals.
  • Provides full trade management, eliminating the hassle of finding and managing technicians for every type of job.

Components of the Integrated Facilities Management Solution

fmPilot CMMS Software

fmPilot is our proprietary work order and asset management system. With our fmPilot software, users can enter work requests, dispatch work orders, track assets, and create facility reports on a wide range of activities.

Learn more about fmPilot >>

Analytics and Business Intelligence

We deliver information and insights to help you run smart and efficient facilities. Our expert team of statisticians continually mine, benchmark and convert your facilities data into powerful insights.

Learn more about business intelligence >>

fsElite Service Provider Network

fsElite is our network of self-performing service providers who act as our “feet on the street” across the US. Our elite network is made up of thousands of highly skilled trade professionals who service some of the most recognizable brands in the US. The partnerships we have with our service providers help us deliver excellent service and support to our clients.

With IFM, you gain access to fsElite, which means you have access to a service provider management team who monitors and measures service providers to speed issue resolution and maintain a high level of performance. You also get coverage for all of your facilities across the US from prescreened technicians who are managed in a 24×7 environment.

Learn more about fsElite >>

Account Teams and Support Center

Partnering with FacilitySource gives you access to our 24/7 in-house support center, staffed with dedicated representatives who understand the facility maintenance industry. We are always there when you need us. If you have any questions, your account manager will always be there to help, giving you a single point-of-contact.

Paperless Invoicing and Financial Integration

Our solution is completely integrated, which makes invoicing and payments a lot easier. All contract rates, trip charges, and parts cost are consolidated into a single invoice, giving you the ability to track spending trends, identify opportunities for cost savings and validate invoice accuracy.

Related Resources

For more information about our Integrated Facilities Management solution, please call us at 1-800-896-9000, contact our sales team or complete the form below.

Learn more about partnering with FacilitySource.

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