RISE Values

Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration

Integrity – No one individual, no one deal, no one client is bigger than our commitment to our company and what we stand for

Service – We approach our clients’ challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities

Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders

Our Culture


Uniquely Positioned to Address Challenges for Constituents

FacilitySource’s business model provides a successful network that offers meaningful, tangible benefits to service providers and clients

Value to Clients

  • End-to-end facility maintenance management
  • Cost savings of up to 25% on facility maintenance spend and capital project work
  • Proprietary technology platform for extensive analytics, benchmarking, and strategic insight
  • Leverage unprecedented national service provider network across multiple trades (25k+ and growing)
  • High service levels and quick response times in addition to 24×7 dispatch and support centers

Value to Service Providers

  • Consistent volumes with access to over $4B of annual facility maintenance spend
  • Single point of contact for over 120,000 locations across North America
  • Highly differentiated technology platform for work order dispatch, including mobile app functionality
  • Dedicated service provider management team
  • Reliable payment terms with accelerated options

Proprietary Elite Service Provider Network Distilled from Unparalleled & Differentiated Data

10+ years of data on spend patterns and service provider performance accumulates to 4B+ data points

National Footprint with Unparalleled Breadth & Depth

  • Service provider depth is critical to achieve FacilitySource’s clients’ targeted service levels
  • 25k+ service providers with over 4B+ data points in the FacilitySource network
  • Over 120k locations serviced with over 4M work orders processed annually

Data-Driven Approach to Selection & Monitoring of Service Providers

  • Align service providers to ensure they’re capable of meeting expectations
  • Plot work order volume by county – service providers know when trucks & techs are needed to service the locations at expected volumes
  • Largest database of facility maintenance activity in the country

Superior, Value-Driven Elite Service Provider Network

  • Curated network of 25k+ providers
  • ~50 employees focused on managing and sourcing service providers
  • Service provider work order volume correlated to performance
  • Enables industry-leading performance indicators
  • Reduces costs and increases quality

Leadership Team

Our leadership team brings over 50 years of practical experience in retail and restaurant facility maintenance and operations, program management, facility maintenance software development and operating high performing organizations. Their leadership experience drives our commitment to clients and allows us to help them achieve their goals and improve the facility maintenance process.

Bill Hayden


Lisa Barnhart

VP | People Team

Mike McAlister

VP | Sales and Marketing

Erin Plivelich

Division Director | Account Management

Odette de Lusignan

Sr. Director of Finance

Ken Schwieterman

Division Director | Account Management

Kristen Rhodes

VP | Digital and Technology

Jordan Wagner

Managing Director | Strategy and Performance Optimization

Clients We Serve

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