We Keep You UP. AND RUNNING.
Vision
Revolutionize the way companies manage and maintain their facilities.
Mission
Help clients deliver their ideal brand experience by improving their facilities performance through state-of-the-art technology and an Elite Network of service providers.
Values
WE GET WORK DONE WITH
An unmatched sense of urgency: We are responsive, communicate and push for resolution.
A philosophy of partnership: We keep ourclients’ and service provider’s interests in mindin all we do.
A culture of achieving: We focus on results, build accountability and constantly raise the bar.
A culture of a team approach: We are respectful, collaborate with our fellow associates and have fun.
An unwavering sense of integrity: We shine a bright light in the industry.
An innovative approach: We celebrate innovationin everything we do.
Uniquely Positioned to Address Challenges for Constituents
FacilitySource’s business model provides a successful network that offers meaningful, tangible benefits to service providers and clients
Value to Clients
- End-to-end facility maintenance management
- Cost savings of up to 25% on facility maintenance spend and capital project work
- Proprietary technology platform for extensive analytics, benchmarking, and strategic insight
- Leverage unprecedented national service provider network across multiple trades (25k+ and growing)
- High service levels and quick response times in addition to 24×7 dispatch and support centers
Value to Service Providers
- Consistent volumes with access to over $4B of annual facility maintenance spend
- Single point of contact for over 120,000 locations across North America
- Highly differentiated technology platform for work order dispatch, including mobile app functionality
- Dedicated service provider management team
- Reliable payment terms with accelerated options
Proprietary Elite Service Provider Network Distilled from Unparalleled & Differentiated Data
10+ years of data on spend patterns and service provider performance accumulates to 4B+ data points
National Footprint with Unparalleled Breadth & Depth
- Service provider depth is critical to achieve FacilitySource’s clients’ targeted service levels
- 25k+ service providers with over 4B+ data points in the FacilitySource network
- Over 120k locations serviced with over 4M work orders processed annually
Data-Driven Approach to Selection & Monitoring of Service Providers
- Align service providers to ensure they’re capable of meeting expectations
- Plot work order volume by county – service providers know when trucks & techs are needed to service the locations at expected volumes
- Largest database of facility maintenance activity in the country
Superior, Value-Driven Elite Service Provider Network
- Curated network of 25k+ providers
- ~50 employees focused on managing and sourcing service providers
- Service provider work order volume correlated to performance
- Enables industry-leading performance indicators
- Reduces costs and increases quality
Leadership Team
Bill Hayden
President
Lisa Barnhart
VP | People Team
Josh Holecko
VP | Sales, Marketing, and Solutions
Erin Plivelich
Division Director | Account Management
Sunil Padiyar
Chief Technology Officer
Ken Schwieterman
Division Director | Account Management
Kristen Rhodes
VP | Digital and Technology
Jordan Wagner
Managing Director | Strategy and Performance Optimization
Clients We Serve
