We Keep You UP. AND RUNNING.

Vision

Mission

Values

WE GET WORK DONE WITH

Vision

Revolutionize the way companies manage and maintain their facilities.

Mission

Help clients deliver their ideal brand experience by improving their facilities performance through state-of-the-art technology and an Elite Network of service providers.

Values

WE GET WORK DONE WITH

An unmatched sense of urgency: We are responsive, communicate and push for resolution.

A philosophy of partnership: We keep ourclients’ and service provider’s interests in mindin all we do.

A culture of achieving: We focus on results, build accountability and constantly raise the bar.

A culture of a team approach: We are respectful, collaborate with our fellow associates and have fun.

An unwavering sense of integrity: We shine a bright light in the industry.

An innovative approach: We celebrate innovationin everything we do.

Uniquely Positioned to Address Challenges for Constituents

FacilitySource’s business model provides a successful network that offers meaningful, tangible benefits to service providers and clients

Value to Clients

  • End-to-end facility maintenance management
  • Cost savings of up to 25% on facility maintenance spend and capital project work
  • Proprietary technology platform for extensive analytics, benchmarking, and strategic insight
  • Leverage unprecedented national service provider network across multiple trades (25k+ and growing)
  • High service levels and quick response times in addition to 24×7 dispatch and support centers

Value to Service Providers

  • Consistent volumes with access to over $4B of annual facility maintenance spend
  • Single point of contact for over 120,000 locations across North America
  • Highly differentiated technology platform for work order dispatch, including mobile app functionality
  • Dedicated service provider management team
  • Reliable payment terms with accelerated options

Proprietary Elite Service Provider Network Distilled from Unparalleled & Differentiated Data

10+ years of data on spend patterns and service provider performance accumulates to 4B+ data points

National Footprint with Unparalleled Breadth & Depth

  • Service provider depth is critical to achieve FacilitySource’s clients’ targeted service levels
  • 25k+ service providers with over 4B+ data points in the FacilitySource network
  • Over 120k locations serviced with over 4M work orders processed annually
facilitysouce_funnel_graphic-1-1-green

Data-Driven Approach to Selection & Monitoring of Service Providers

  • Align service providers to ensure they’re capable of meeting expectations
  • Plot work order volume by county – service providers know when trucks & techs are needed to service the locations at expected volumes
  • Largest database of facility maintenance activity in the country
facilitysouce_funnel_graphic-2-1-green

Superior, Value-Driven Elite Service Provider Network

  • Curated network of 25k+ providers
  • ~50 employees focused on managing and sourcing service providers
  • Service provider work order volume correlated to performance
  • Enables industry-leading performance indicators
  • Reduces costs and increases quality
facilitysouce_funnel_graphic-3-1-green

Management Team

Our leadership team brings over 50 years of practical experience in retail and restaurant facility maintenance and operations, program management, facility maintenance software development and operating high performing organizations. Their leadership experience drives our commitment to clients and allows us to help them achieve their goals and improve the facility maintenance process.

Management Team

Our leadership team brings over 50 years of practical experience in retail and restaurant facility maintenance and operations, program management, facility maintenance software development and operating high performing organizations. Their leadership experience drives our commitment to clients and allows us to help them achieve their goals and improve the facility maintenance process.

Bill Hayden

President

As FacilitySource’s CEO, Bill is responsible for the overall management and strategic direction of the company. Under Bill’s direction, the organization has achieved strong double-digit percentage growth each year.

Before coming to FacilitySource in 2006, Bill held leadership roles with several major facility management companies including American Building Maintenance, where he served as part of the executive team supporting the largest regional division in the company’s $3.5-billion portfolio. He has also worked as a director of digital asset management for two dot-com startups.

Bill holds a Bachelor of Arts in both computer science and business administration from Furman University and studied international finance at the University of London.

Sunil Padiyar

Chief Technology Officer

IT veteran Sunil is FacilitySource’s CTO, bringing more than 20 years of experience in building information technology infrastructure and software development teams to the company.

Sunil was a founder at Contatta, Inc., and also at Saleslogix Corporation, where as the vice president of technology he helped the company grow from zero revenue to more than $100 million in just four years and executed a successful IPO. He also served in executive positions at FlyPaper Studio, Superior Access Insurance Services, Vcommerce Corporation, Artisoft, Inc., and Novell, Inc.

In the course of his career, Sunil has received more than 200 awards for his contributions to a variety of technology products, and has twice received the Outstanding Technology Innovation Award from the Arizona Software Association. He holds a bachelor’s degree in electrical engineering from Bangalore University and an MBA from the University of Iowa, Henry B. Tippie College of Business.

Allen Blackhurst

Vice President of Finance

Allen Blackhurst joined CBRE | FacilitySource in 2013, bringing over 15 years of finance and accounting experience to the Finance department. As the Vice President of Finance, Allen is responsible for a variety of roles including leading fiscal operations, budgeting, and strategic planning functions.

Prior to joining CBRE | FacilitySource, Allen worked in various industries in financial and accounting departments. Throughout his professional career, Allen gained his experience by working for professional staffing firms, audio systems engineering corporations, and independent financial firms.

Allen holds a Bachelor of Arts in Accounting from Grand Canyon University.

Christine Kowalczyk (CK)

Chief Operating Officer

Christine joined FacilitySource in 2018 and brings over 20 years of global service operations and client management leadership to her new role at FacilitySource.  As COO, Christine is responsible for all Service Delivery and Operational functions for FacilitySource.

Prior to joining FacilitySource, Christine’s professional background included roles in Operations, Finance, and Program Management.  In her most recent position with Connexions Loyalty, a global leader in customer loyalty strategies, Christine was tasked with leading client growth strategy.

Christine holds a bachelor’s degree in Accounting from Maryville University, and is a Certified Public Accountant.

Josh Holecko

Vice President of Business Development

As Vice President of Business Development, Josh is responsible for strategic initiatives affecting new business and marketing at FacilitySource. Josh leads his team to meet growth objectives, develop overall brand strategy and positioning, cultivate new client partnerships, and continuously work to provide optimized value to our clients.

Josh has been with FacilitySource since 2007, connecting with new clients to customize the right solution that meets their strategic objectives. Prior to joining FacilitySource, Josh held various sales roles within the medical and insurance industries.

Josh earned a Bachelor of Science degree from Youngstown State University.

Lisa Barnhart

Vice President, People Team

Lisa joined CBRE | FacilitySource in 2019 as the Vice President of Human Resources. Lisa has over 15 years of broad-based experience in human resources, organizational & leadership development, training, and operations management.

Prior to joining CBRE FacilitySource, Lisa held strategic HR partnership and leadership roles in various industries including financial services, homebuilding, software, retail, and electric utility. In her position with CBRE | FacilitySource, Lisa is responsible for managing human resource functions including the overall people strategy, talent acquisition, employee relations, engagement, training, and organization development.

Lisa holds a Bachelor’s degree in Culture & Communication from Georgetown University.

Jordan Wagner

Managing Director

As the Managing Director of Strategy, Jordan is responsible for solution design, implementation, and transitioning all new business into our Operational teams.  Within the Sales Enablement function it is critical to solution and implement the best design for our clients in order to achieve their ideal brand experience.  Through our Solution Design and Implementation teams, state-of-the-art technology and the Elite Network of Service Providers we are committed to revolutionizing the way companies manage and maintain their facilities.

Jordan started with FacilitySource in 2007 as an account manager and has held several operational leadership roles during his tenure, most recently Vice President of Service Delivery.  Prior to joining FacilitySource, Jordan worked for Nationwide Insurance.

Jordan holds a Bachelor’s degree in Finance from Indiana University.

Erin Plivelich

Division Director, Account Management

Erin joined CBRE | FacilitySource in 2020 and brings over 10 years of operational experience to the team. Throughout her career, she has specialized in facility energy efficiency, energy management, and lighting.

As Division Director of Account Management, Erin is responsible for developing the strategic vision and direction for the company’s already-established Client Success Team.

Erin holds a Bachelor of Fine Arts degree from Kent State University.

Kristen Rhodes

Vice President, Digital and Technology

Kristen Rhodes joined CBRE | FacilitySource in 2019, bringing over 20 years of experience in developing numerous software solutions. As the Managing Director of Facility Management SaaS products, her role revolves around the optimization and upgrading of the strategic vision for all of CBRE | FacilitySource’s software products.

Prior to joining CBRE | FacilitySource, Kristen held many leadership roles within the technology industry. In her most previous role, she held the position of Vice President, Strategic Solutions for a technology company who specializes in work order and asset management software.

Kristen holds a Bachelor of Science Degree in Communications from Ithaca College.

Ken Schwieterman

Division Director, Account Management

Ken joined CBRE in 2015 as the Global Supply Chain Leader. Ken has over 20 years of supply chain and operations experience.

Prior to joining CBRE, Ken held various operations and supply chain roles in various industries including manufacturing, security, and technology. In his position with CBRE, Ken is responsible for supplier selection for major categories such as janitorial, security/ fire, HVAC, and landscaping. He is also responsible for implementing Category Management, Supplier Relationship Management, and Supplier Quality development programs.

Ken holds a Bachelor’s degree in Engineering from Bowling Green State University.

Bill Hayden

President

As FacilitySource’s CEO, Bill is responsible for the overall management and strategic direction of the company. Under Bill’s direction, the organization has achieved strong double-digit percentage growth each year.

Before coming to FacilitySource in 2006, Bill held leadership roles with several major facility management companies including American Building Maintenance, where he served as part of the executive team supporting the largest regional division in the company’s $3.5-billion portfolio. He has also worked as a director of digital asset management for two dot-com startups.

Bill holds a Bachelor of Arts in both computer science and business administration from Furman University and studied international finance at the University of London.

Jordan Wagner

Managing Director

As the head of Sales Enablement, Jordan is responsible for solution design, implementation, and transitioning all new business into our Operational teams.  Within the Sales Enablement function it is critical to solution and implement the best design for our clients in order to achieve their ideal brand experience.  Through our Solution Design and Implementation teams, state-of-the-art technology and the Elite Network of Service Providers we are committed to revolutionizing the way companies manage and maintain their facilities.

Jordan started with FacilitySource in 2007 as an account manager and has held several operational leadership roles during his tenure, most recently Vice President of Service Delivery.  Prior to joining FacilitySource, Jordan worked for Nationwide Insurance.

Jordan holds a Bachelor’s degree in Finance from Indiana University.

Josh Holecko

Vice President, Business Development

As Vice President of Business Development, Josh is responsible for strategic initiatives affecting new business and marketing at FacilitySource. Josh leads his team to meet growth objectives, develop overall brand strategy and positioning, cultivate new client partnerships, and continuously work to provide optimized value to our clients.

Josh has been with FacilitySource since 2007, connecting with new clients to customize the right solution that meets their strategic objectives. Prior to joining FacilitySource, Josh held various sales roles within the medical and insurance industries.

Josh earned a Bachelor of Science degree from Youngstown State University.

Sunil Padiyar

Chief Technology
Officer

IT veteran Sunil is FacilitySource’s CTO, bringing more than 20 years of experience in building information technology infrastructure and software development teams to the company.

Sunil was a founder at Contatta, Inc., and also at Saleslogix Corporation, where as the vice president of technology he helped the company grow from zero revenue to more than $100 million in just four years and executed a successful IPO. He also served in executive positions at FlyPaper Studio, Superior Access Insurance Services, Vcommerce Corporation, Artisoft, Inc., and Novell, Inc.

In the course of his career, Sunil has received more than 200 awards for his contributions to a variety of technology products, and has twice received the Outstanding Technology Innovation Award from the Arizona Software Association. He holds a bachelor’s degree in electrical engineering from Bangalore University and an MBA from the University of Iowa, Henry B. Tippie College of Business.

Ken Schwieterman

Division Director, Account Management

Ken joined CBRE in 2015 as the Global Supply Chain Leader. Ken has over 20 years of supply chain and operations experience.

Prior to joining CBRE, Ken held various operations and supply chain roles in various industries including manufacturing, security, and technology. In his position with CBRE, Ken is responsible for supplier selection for major categories such as janitorial, security/ fire, HVAC, and landscaping. He is also responsible for implementing Category Management, Supplier Relationship Management, and Supplier Quality development programs.

Ken holds a Bachelor’s degree in Engineering from Bowling Green State University.

Christine Kowalczyk

Chief Operating Officer

Christine joined FacilitySource in 2018 and brings over 20 years of global service operations and client management leadership to her new role at FacilitySource.  As COO, Christine is responsible for all Service Delivery and Operational functions for FacilitySource.

Prior to joining FacilitySource, Christine’s professional background included roles in Operations, Finance, and Program Management.  In her most recent position with Connexions Loyalty, a global leader in customer loyalty strategies, Christine was tasked with leading client growth strategy.

Christine holds a bachelor’s degree in Accounting from Maryville University, and is a Certified Public Accountant.

Amy Fonzi

Vice President, Business Development

Amy Fonzi joined FacilitySource in 2017, bringing over 12 years of commercial construction business development experience to the team. As VP of Business Development for Capital Projects, Amy is responsible for growing the FacilitySource Capital Projects division through new and existing clients.

Prior to FacilitySource, Amy held various leadership positions, including Business Development within the commercial construction industry and multiunit management in the retail sector, where her responsibilities from an operational standpoint directly involved new store openings, remodels and relocations.

Amy studied general business prior to finding her passion within the commercial construction industry. Truly vested in her trade, professional memberships have included ICSC, PRSM, RFMA, CCRP, PEA and SMPS.

Allen Blackhurst

Vice President of Finance

Allen Blackhurst joined CBRE | FacilitySource in 2013, bringing over 15 years of finance and accounting experience to the Finance department. As the Vice President of Finance, Allen is responsible for a variety of roles including leading fiscal operations, budgeting, and strategic planning functions.

Prior to joining CBRE | FacilitySource, Allen worked in various industries in financial and accounting departments. Throughout his professional career, Allen gained his experience by working for professional staffing firms, audio systems engineering corporations, and independent financial firms.

Allen holds a Bachelor of Arts in Accounting from Grand Canyon University.

Lisa Barnhart

Vice President, People Team

Lisa joined CBRE | FacilitySource in 2019 as the Vice President of Human Resources. Lisa has over 15 years of broad-based experience in human resources, organizational & leadership development, training, and operations management.

Prior to joining CBRE FacilitySource, Lisa held strategic HR partnership and leadership roles in various industries including financial services, homebuilding, software, retail, and electric utility. In her position with CBRE | FacilitySource, Lisa is responsible for managing human resource functions including the overall people strategy, talent acquisition, employee relations, engagement, training, and organization development.

Lisa holds a Bachelor’s degree in Culture & Communication from Georgetown University.

Kristen Rhodes

Vice President, Digital and Technology

Kristen Rhodes joined CBRE | FacilitySource in 2019, bringing over 20 years of experience in developing numerous software solutions. As the Managing Director of Facility Management SaaS products, her role revolves around the optimization and upgrading of the strategic vision for all of CBRE | FacilitySource’s software products.

Prior to joining CBRE | FacilitySource, Kristen held many leadership roles within the technology industry. In her most previous role, she held the position of Vice President, Strategic Solutions for a technology company who specializes in work order and asset management software.

Kristen holds a Bachelor of Science Degree in Communications from Ithaca College.

Bill Hayden

President

As FacilitySource’s CEO, Bill is responsible for the overall management and strategic direction of the company. Under Bill’s direction, the organization has achieved strong double-digit percentage growth each year.

Before coming to FacilitySource in 2006, Bill held leadership roles with several major facility management companies including American Building Maintenance, where he served as part of the executive team supporting the largest regional division in the company’s $3.5-billion portfolio. He has also worked as a director of digital asset management for two dot-com startups.

Bill holds a Bachelor of Arts in both computer science and business administration from Furman University and studied international finance at the University of London.

Christine Kowalczyk

Chief Operating Officer

Christine joined FacilitySource in 2018 and brings over 20 years of global service operations and client management leadership to her new role at FacilitySource.  As COO, Christine is responsible for all Service Delivery and Operational functions for FacilitySource.

Prior to joining FacilitySource, Christine’s professional background included roles in Operations, Finance, and Program Management.  In her most recent position with Connexions Loyalty, a global leader in customer loyalty strategies, Christine was tasked with leading client growth strategy.

Christine holds a bachelor’s degree in Accounting from Maryville University, and is a Certified Public Accountant.

Jordan Wagner

Managing Director

As the head of Sales Enablement, Jordan is responsible for solution design, implementation, and transitioning all new business into our Operational teams.  Within the Sales Enablement function it is critical to solution and implement the best design for our clients in order to achieve their ideal brand experience.  Through our Solution Design and Implementation teams, state-of-the-art technology and the Elite Network of Service Providers we are committed to revolutionizing the way companies manage and maintain their facilities.

Jordan started with FacilitySource in 2007 as an account manager and has held several operational leadership roles during his tenure, most recently Vice President of Service Delivery.  Prior to joining FacilitySource, Jordan worked for Nationwide Insurance.

Jordan holds a Bachelor’s degree in Finance from Indiana University.

Josh Holecko

Vice President, Business Development

As Vice President of Business Development, Josh is responsible for strategic initiatives affecting new business and marketing at FacilitySource. Josh leads his team to meet growth objectives, develop overall brand strategy and positioning, cultivate new client partnerships, and continuously work to provide optimized value to our clients.

Josh has been with FacilitySource since 2007, connecting with new clients to customize the right solution that meets their strategic objectives. Prior to joining FacilitySource, Josh held various sales roles within the medical and insurance industries.

Josh earned a Bachelor of Science degree from Youngstown State University.

Amy Fonzi

Vice President, Business Development

Amy Fonzi joined FacilitySource in 2017, bringing over 12 years of commercial construction business development experience to the team. As VP of Business Development for Capital Projects, Amy is responsible for growing the FacilitySource Capital Projects division through new and existing clients.

Prior to FacilitySource, Amy held various leadership positions, including Business Development within the commercial construction industry and multiunit management in the retail sector, where her responsibilities from an operational standpoint directly involved new store openings, remodels and relocations.

Amy studied general business prior to finding her passion within the commercial construction industry. Truly vested in her trade, professional memberships have included ICSC, PRSM, RFMA, CCRP, PEA and SMPS.

Sunil Padiyar

Chief Technology Officer

IT veteran Sunil is FacilitySource’s CTO, bringing more than 20 years of experience in building information technology infrastructure and software development teams to the company.

Sunil was a founder at Contatta, Inc., and also at Saleslogix Corporation, where as the vice president of technology he helped the company grow from zero revenue to more than $100 million in just four years and executed a successful IPO. He also served in executive positions at FlyPaper Studio, Superior Access Insurance Services, Vcommerce Corporation, Artisoft, Inc., and Novell, Inc.

In the course of his career, Sunil has received more than 200 awards for his contributions to a variety of technology products, and has twice received the Outstanding Technology Innovation Award from the Arizona Software Association. He holds a bachelor’s degree in electrical engineering from Bangalore University and an MBA from the University of Iowa, Henry B. Tippie College of Business.

Kristen Rhodes

VP, Digital and Technology

Kristen Rhodes joined CBRE | FacilitySource in 2019, bringing over 20 years of experience in developing numerous software solutions. As the Managing Director of Facility Management SaaS products, her role revolves around the optimization and upgrading of the strategic vision for all of CBRE | FacilitySource’s software products.

Prior to joining CBRE | FacilitySource, Kristen held many leadership roles within the technology industry. In her most previous role, she held the position of Vice President, Strategic Solutions for a technology company who specializes in work order and asset management software.

Kristen holds a Bachelor of Science Degree in Communications from Ithaca College.

Allen Blackhurst

Vice President of Finance

Allen Blackhurst joined CBRE | FacilitySource in 2013, bringing over 15 years of finance and accounting experience to the Finance department. As the Vice President of Finance, Allen is responsible for a variety of roles including leading fiscal operations, budgeting, and strategic planning functions.

Prior to joining CBRE | FacilitySource, Allen worked in various industries in financial and accounting departments. Throughout his professional career, Allen gained his experience by working for professional staffing firms, audio systems engineering corporations, and independent financial firms.

Allen holds a Bachelor of Arts in Accounting from Grand Canyon University.

Lisa Barnhart

Vice President, People Team

Lisa joined CBRE | FacilitySource in 2019 as the Vice President of Human Resources. Lisa has over 15 years of broad-based experience in human resources, organizational & leadership development, training, and operations management.

Prior to joining CBRE FacilitySource, Lisa held strategic HR partnership and leadership roles in various industries including financial services, homebuilding, software, retail, and electric utility. In her position with CBRE | FacilitySource, Lisa is responsible for managing human resource functions including the overall people strategy, talent acquisition, employee relations, engagement, training, and organization development.

Lisa holds a Bachelor’s degree in Culture & Communication from Georgetown University.

Erin Plivelich

Division Director, Account Management

Erin joined CBRE | FacilitySource in 2020 and brings over 10 years of operational experience to the team. Throughout her career, she has specialized in facility energy efficiency, energy management, and lighting.

As Division Director of Account Management, Erin is responsible for developing the strategic vision and direction for the company’s already-established Client Success Team.

Erin holds a Bachelor of Fine Arts degree from Kent State University.

Ken Schwieterman

Division Director, Account Management

Ken joined CBRE in 2015 as the Global Supply Chain Leader. Ken has over 20 years of supply chain and operations experience.

Prior to joining CBRE, Ken held various operations and supply chain roles in various industries including manufacturing, security, and technology. In his position with CBRE, Ken is responsible for supplier selection for major categories such as janitorial, security/ fire, HVAC, and landscaping. He is also responsible for implementing Category Management, Supplier Relationship Management, and Supplier Quality development programs.

Ken holds a Bachelor’s degree in Engineering from Bowling Green State University.

Clients We Serve

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