CBRE | FacilitySource provides an innovative, technology-driven, single-source facility management and support solution to leading brands across North America. CBRE | FacilitySource maintains the industry’s largest and most reliable data repository to provide business intelligence, transparency, flexibility, support and the Elite Network of Service Providers to save clients’ money and get the most out of their facilities while offering peace of mind. Established in 2005, FacilitySource was acquired in 2018 by CBRE Group, Inc., the largest commercial real estate services and investment firm in the world. For more information, visit https://facilitysource.com.
Restroom clogs: one of the most unattractive things that occur in a facility. Not only are clogs unattractive, but clogged-up restroom plumbing, via a toilet or sink, can have detrimental effects on customer experience. In fact, according to a study published by USA Today regarding restaurant satisfaction, 30% of customers who had an unpleasant restroom experience claimed that they would not return to that facility. It’s extremely important to understand various commercial plumbing repair methods.
Although the above-mentioned study focused only on restaurants, these findings can intuitively be transferred to other types of facilities such as retail stores, grocery stores, and wholesale stores. It’s simple:
To avoid negative customer experiences in regards to facility restrooms, facility managers must ensure that public restrooms not only consistently stay clean, but also remain clog- free. If a clog does occur, calling a qualified service provider to clear the clog will get your restrooms UP. AND RUNNING. in a timely manner.
When a clog occurs, there are three main points of defense a service provider will carry out to clear it.
How to Clear Pipe Blockage:
Augering a plumbing line is typically the first method of clearing a clog. Plumbing augers, which are often referred to as snakes, are long, flexible cables that are used to remove whatever is obstructing the flow of water in the line. To clear the clog, the auger is inserted into the line to loosen any substance that has gotten stuck.
If a clog cannot be removed by augering, jetting is the next step a service provider will take in order to clear a line. Jetting uses extremely high-pressurized jets of water. When high-pressure water enters the clogged line, the water essentially loosens the obstruction and pushes it out.
Excavating is typically the last measure a service provider will take for commercial plumbing repairs. Excavating consists of digging down to the lines and removing the obstruction. Of course, this method is typically not preferred as it can be destructive to a facility and can cause a restroom to be temporarily closed off to the public. Excavating is only used as a last-resort when augering or jetting does not work.
How to Avoid Plumbing Clogs Through Preventative Maintenance
Restroom clogs can occur for a variety of reasons. Sometimes, customers or employees flush solid objects down toilets, which often result in clogs. Other times, the piping itself may be the cause of a clog. The flushing of solid objects down a toilet is hard to control as a facility manager, but piping issues can be addressed through routine, preventative maintenance.
If a facility is often experiencing repetitive plumbing clogs due to poor piping, periodic jetting will help prevent clogging before it occurs. By scheduling bimonthly or quarterly jetting (depending on the frequency of clogs), any excess build-up will be removed, allowing water to consistently flow through the lines as intended. Although preventative maintenance may seem expensive at first glance, it can be much cheaper than excavating and will keep your facility’s restrooms functional.
Conclusion: Clog-Free Restrooms Will Help Retain Customers
Keeping customers satisfied is important. Satisfied customers are more likely to remain loyal to your business, and therefore purchase more from you. Although there are multiple ways to drive customer satisfaction, restroom quality is not something you should avoid as a facility manager. By understanding common commercial plumbing repairs, thereby keeping your restrooms clean and clog-free, you’ll be able to help keep your customers happy.
About CBRE | FacilitySource